Tree360Every customer
conversation,
intelligently
resolved.
Tree360 unifies your call center, chatbots, ticketing, and CRM into one AI-powered platform. Less chaos. Faster resolutions. Happier customers at scale.
Your support stack is
working against you.
Most teams are stitching together 6โ10 disconnected tools. The result? Agents context-switching, customers repeating themselves, and leadership flying blind.
Fragmented channels, fragmented experience
Customers reach you on WhatsApp, email, phone, and Instagram but your team sees none of it in one place. Every channel is a silo, and customers pay the price.
Slow resolution kills loyalty
Average handle times creep up. Queues grow. Customers wait. By the time an agent picks up, the relationship is already damaged. Speed is the new quality.
Agents burnt out on repetitive work
Up to 65% of support queries are repetitive. Your best people are spending their time on password resets and order lookups instead of solving real problems.
From first contact to
closed ticket automatically.
Tree360's agentic AI handles the full resolution journey, only escalating what truly needs a human touch.
Customer reaches out
On any channel: phone, chat, WhatsApp, email. Tree360 captures it instantly and creates a unified contact record.
AI understands intent
The AI agent classifies the request, retrieves full customer history from the CRM, and determines the best resolution path in real time.
Autonomous resolution
For 80%+ of queries, AI resolves it completely processing refunds, updating records, sending confirmations no human needed.
Smart handoff when needed
Complex cases are escalated to the right human agent with full context, conversation history, and a suggested resolution pre-loaded.
Your entire call operation,
run by AI from day one.
From the first ring to the final log every step is intelligent, recorded, and optimized. Human agents step in only when the situation demands it.
Inbound & Outbound
Handle high-volume inbound queues and run precision outbound campaigns from a single unified interface with smart queue management.
AI Answers Calls
Conversational AI picks up, qualifies, and resolves calls autonomously. No hold music. No IVR maze. Just instant, intelligent responses.
Recording & Transcription
Every call recorded and transcribed in real time. Full searchable archive for compliance, coaching, and quality assurance teams.
Call Analytics
Live dashboards for handle time, sentiment, resolution rates, and agent performance. Know exactly what's happening across every call in real time.
Listen, Join & Handoff
Supervisors can silently listen or join any live call. AI-to-human handoff carries full context so agents never start from scratch.
Smart Forwarding
Route calls by skill, language, priority, or customer tier automatically. Zero configuration overhead once your routing logic is set.
Bots that actually
understand not just
keyword match.
Tree360's chatbots are powered by large language models trained on your data. They resolve, deflect, and escalate with context not scripted flows.
LLM-powered conversations
Natural, context-aware replies that adapt to what the customer is actually saying not what you predicted they'd say.
Seamless human handoff
When a bot reaches its limits, it transitions gracefully to a human agent with the full conversation thread intact.
Train on your knowledge base
Connect your documentation, FAQs, and product data. The bot learns your business and answers accordingly.
Multilingual by default
Serve customers in 40+ languages without building separate bots. Language detection and response happen automatically.
Meet customers wherever
they already are.
One unified inbox for every channel. Your team sees it all, responds from one place, and never drops a conversation.
A helpdesk built for
speed, scale, and sanity.
Full-featured ticketing that auto-creates, routes, and resolves. SLA enforcement is built in. Your team focuses on exceptions not admin.
Intelligent Ticketing
Every customer interaction becomes a structured, trackable ticket automatically created from any channel, routed by priority, and resolved with AI assistance.
- โAuto-creation from all integrated channels
- โSLA tracking with escalation alerts
- โAI resolution suggestions on every ticket
- โCollision detection no two agents on the same ticket
- โMacros, templates, and saved responses
- โMerge, split, and relate tickets
- โInternal notes and team @mentions
Automation Rules
Set it once, let it run. Powerful no-code automation handles ticket routing, escalation, tagging, and closure around the clock, without human intervention.
- โTrigger-based automation workflows
- โTime-based SLA breach rules
- โAuto-assign by skill or load balancing
- โAuto-close inactive tickets
- โWebhook triggers to external systems
- โCustom escalation chains by priority
- โNo-code rule builder
Know everything about
your customer before
the conversation starts.
A built-in CRM that auto enriches from every interaction. No manual data entry. No switching tabs. The full picture, always at hand.
- โ360ยฐ customer profile with full interaction history
- โAutomatic enrichment from calls, chats, and tickets
- โContact segmentation and health scoring
- โPipeline stages and lifecycle tracking
- โPredictive churn and satisfaction signals
- โCustom fields, tags, and relationship mapping
- โExportable data with full GDPR compliance
AI that thinks, acts,
and learns autonomously.
Tree360's agentic core doesn't just respond it plans multi-step resolutions, executes actions across systems, and continuously improves from every interaction.
Multi-step task execution
AI doesn't just look up answers it takes action. Process refunds, update records, send emails, create tickets, and more in a single autonomous session.
Cross-system orchestration
Agents communicate across your CRM, ticketing, and communication channels simultaneously. No context is lost between systems.
Human-in-the-loop controls
Define exactly when AI escalates to humans. Full override capability on every decision. Your team stays in control at all times.
Full decision audit trail
Every AI action is logged with reasoning, confidence score, and outcome. Compliance teams love it. Engineers trust it.
Continuous self-improvement
The AI learns from every resolved interaction. Resolution quality improves automatically over time without retraining.
Enterprise-grade security,
not an afterthought.
Built for regulated industries from the ground up. SOC 2 Type II compliant, GDPR compliant, and ready for the most demanding compliance requirements on day one.
End-to-end encryption
All data in transit and at rest is encrypted with AES-256. TLS 1.3 enforced on all API endpoints and communication channels.
AES-256SOC 2 Type II Compliant
Independently audited security controls across availability, confidentiality, and processing integrity renewed annually.
COMPLAINTGDPR & Data Residency
Full GDPR compliance with configurable data residency. Keep customer data within your required jurisdiction with zero compromise.
GDPR READYRole-Based Access Control
Granular permission management across teams, channels, and data types. Single sign-on (SSO) with SAML 2.0 and SCIM provisioning.
RBAC + SSOFull Audit Logging
Every user action, AI decision, and system event logged with timestamps and attribution. Immutable audit trails for compliance review.
IMMUTABLE LOG99.99% Uptime SLA
Multi-region redundancy with automatic failover. Real-time status page. Financial-grade SLAs with penalty clauses for enterprise contracts.
99.99% SLAQuestions we hear
before people sign up.
How long does setup take?
Most teams are live within a day. Our onboarding team handles the channel integrations, and the AI starts learning your data immediately. You'll see meaningful automation within the first week.
Does Tree360 replace my entire support stack?
For most teams, yes. Tree360 covers call center, chatbots, ticketing, CRM, and omnichannel messaging in one platform. If you have specialized tools you love, our API and webhooks make integration straightforward.
How does the AI know our products and policies?
You connect your knowledge base, documentation, and FAQ library during setup. The AI ingests and learns from this material. You can update it anytime and changes take effect immediately.
What happens when AI can't resolve something?
The AI escalates to a human agent with the full conversation thread, its best assessment of the issue, and a suggested resolution already drafted. Agents step in with full context, not a blank screen.
Is our customer data used to train shared AI models?
No. Your data is never used to train shared models. Each AI instance is isolated to your environment. For sovereign cloud and on-premises deployments, your data never leaves your infrastructure at all.
What languages does Tree360 support?
Tree360 supports 40+ languages across all channels with automatic detection. No separate configuration needed the AI responds in the language the customer uses, automatically.
The platform built for
the AI era not retrofitted.
Most platforms added AI as an afterthought. Tree360 was designed agent first from the start.
| Feature | Tree360 | Legacy Platforms | Point Tools |
|---|---|---|---|
| Agentic AI (multi-step) | โ Native | Partial / add-on | โ |
| Unified omnichannel inbox | โ 7+ channels | 3โ4 channels | โ Separate tools |
| Built-in CRM | โ Included | Limited / extra cost | โ |
| AI call answering | โ Full capability | Basic IVR only | โ |
| Sovereign cloud option | โ Available | โ | โ |
| On-premises deployment | โ Full support | โ | โ |
| Setup time | Hours | Weeks | Months |
Deploy on your terms.
No compromises.
Whether you're scaling fast or operating under strict data sovereignty, Tree360 fits your infrastructure not the other way around.
Cloud
Up and running in hours. Fully managed infrastructure with automatic updates, global redundancy, and 99.99% uptime SLA.
- โZero infrastructure to manage
- โAuto-scaling with demand spikes
- โContinuous security updates
- โMulti-region data replication
- โReal-time monitoring included
Sovereign Cloud
Your data never crosses borders. Deployed within your required jurisdiction ideal for regulated industries, government, and financial services.
- โSingle-tenant dedicated environment
- โJurisdiction-locked data residency
- โCustom compliance configurations
- โDedicated infrastructure team
- โAir-gap options available
On-Premises
Maximum control. Full deployment within your own data center. You own the keys, the data, and the infrastructure entirely.
- โFull source code delivery
- โAir-gapped environment support
- โCustom SLA and support tiers
- โDedicated onboarding team
- โHardware sizing consultation